Selecting the Most Effective VoIP Phone System for Your Business

You’re frenzied about VoIP. Can’t wait to enjoy the gains that come with using a VoIP phone system? But before you create a budget and selecting that perfect system, there are a few questions you should consider.

What’s right for the type of business you have?

Advances in the world of IP communications have paved the way for a completely functional phone system hosted by a service provider (known as Hosted VoIP), aside from an onsite phone system. Generally, if your phone system is meant for over 25 users, an onsite solution should be your best choice. But when this number is below 25, both hosted and onsite solutions should be considered.
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Why do you want a new phone system?
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The reality is most VoIP phone systems are very similar. The only thing that makes them different is the way they are marketed. This is why it’s essential for you to know features, such as auto-attendant, voicemail-to-email, find-me-follow me, and the rest Create list of everything you need to from your new system, besides those that may be “nice to have.”

If at all possible, how easy is it to integrate your phone with other business systems?

Among those attractive benefits you hear about is the capacity of a VoIP phone system to work well with your CRM or ERP platform and many other business systems. Some systems come with API’s for integration with certain software; however other systems do not have such versatility. You must know which business systems necessitate integration with your new VoIP system, prior to consulting a vendor and asking about integration when a solution is being presented to you.

Who provides your voice service?

Avoid buying a phone system if you’re still unsure who your phone service provider will be. If you must use VoIP, be sure your VoIP provider and your phone system are a match. If you will use both VoIP and PSTN service, your phone system vendor has to know so that they can provide you the correct solution.

How much is the the total cost of ownership?

Everybody says VoIP will save you money, but it is that even true? You must know how much owning a VoIP phone system would cost you. If you decide exclusively on price, you will have a problem: more scalable and generally reliable systems often cost higher up front. The long-term savings, however, will make your investment worthwhile. As your business grows, you will need to add users to your system, so you have to know how easy it is to upgrade the system as new technologies and features are created.

What are your users looking for?

lastly, even if “users” were at the bottom of your priority list, it’s still quite important. Every employee or employee type has various needs that you must meet. Before buying a system, you need to ask each of them what features they would appreciate having in a phone system. This enables you to align a particular system’s advantages and their needs.

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